Please write in to email@example.com with photos of your damaged/defected item and your order number to the Customer Service Team for assessment within 12 months from the date of purchase.
Faulty items can either be replaced or refunded based on the evaluation of the Customer Service Team. Faulty goods are classified as items that are received in damaged condition or develop a manufacturing defect. Items damaged through general wear and tear are not classified as faulty.
Please note that limitations apply based on, but not limited to, product availability, payment source, and region of purchase.