For domestic orders within the US, you can start a return or exchange by visiting returns.tracksmith.com. You can exchange for a new item or return for a refund. Initially when you process a return, you will receive an instant credit which can be used to place a new order. Any unused portion of this instant credit will automatically be refunded to your original payment method as soon as we receive the returned item(s).
Shipping costs will not be transferred to instant credit voucher.
Shipping costs will not be refunded in the event of a return.
Please note that exchanges are only available once per purchase.
We do have gift returns available for US orders. After navigating to returns.tracksmith.com, please select "Returning a Gift" to return your item(s) for a gift card.
For international orders, you can process a return by visiting Global-E returns portal.
Due to system limitations, we do not have an exchange option available for international orders. Please place a new order for new items.