FAQs

About Tracksmith

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

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Returns & Exchanges

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Orders and Shipping

Where do you ship?

How long will it take for my product to arrive?

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

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Sizing & Product Information

Which products have pockets for a phone?

How do I know what size to purchase?

You're sold out of a product I want. How can I get it?

Can I get a price adjustment for an item I ordered that is now marked at a lower price?

Youth / Kid's sizing inquiry

Where do you make your product?

Catalog

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