Tracksmith is an independent running brand. We honor the Amateur Spirit upon which the sport was founded and champion the Running Class – the non-professional yet competitive runners dedicated to the pursuit of personal excellence. We offer well-considered and original products for training, racing and recovery. In everything we do, we aim to celebrate, support and add to running’s distinct culture.
About Tracksmith
How can I reach Tracksmith?
Providing highly personalized customer service is our top priority. You can write to us at support@tracksmith.com or call us at (781) 235-0027. We are available Mon-Fri 9am-6pm EST. You can also visit us at our retail locations in Boston, New York, or London. You can also find us on Facebook, Twitter and Instagram. Take a minute to reach out - we’d love to hear from you.
For press and media-related inquiries, please send a message to press@tracksmith.com.
If you have a question regarding job opportunities, please send a message to careers@tracksmith.com. Visit our career page for more information.
Do you have a retail location?
We have three retail locations. Below are our store addresses and links to the store pages with store hours contact information. We look forward to seeing you.
285 Newbury St
Boston, MA 02115
147 Wythe Ave
Brooklyn, NY 11249
25 Chiltern St
London W1U 7PW, United Kingdom
Where can I find information on races and events (Twilight 5000, Amateur Mile, etc.)
You can visit our calendar to view upcoming events.
For questions regarding our Twilight 5000, Amateur Mile, or other events, please contact our community team at community@tracksmith.com. They can assist with event information, registration, scheduling, and more.
Where can I find information on Hare A.C.?
Hare A.C. is a global community for runners and provides exclusive benefits, rewards, experiences, and innovative race challenges. An overview of the program is available at tracksmith.com/hare-ac.
Memberships are valid for 1 year after purchase. You can renew your annual membership here.
Where can I find information on group runs and other events?
We offer group runs in select cities around the world including regular runs from our Trackhouse locations in Boston, New York and London. See our calendar for upcoming runs and events. For more information about each run including the route planned, please view our Strava page.
To receive regular updates on group runs and events, you can sign up for the community newsletter of interest.
As our Tracksmith community grows, we also recommend signing up for our general Tracksmith newsletter to receive information on additional events in new locations.
Returns & Exchanges
How do I create a return or exchange?
For domestic orders within the US, you can start a return or exchange by visiting returns.tracksmith.com. You can exchange for a new item or return for a refund. You will automatically be refunded to your original payment method as soon as we receive the returned item(s).
Shipping costs will not be transferred to instant credit voucher.
Shipping costs will not be refunded in the event of a return.
Please note that exchanges are only available once per purchase.
We do have gift returns available for US orders. After navigating to returns.tracksmith.com, please select "Start Gift Return Here" to exchange or return your item(s) for a gift card.
For international orders, you can process a return by visiting Global-E returns portal.
Due to system limitations, we do not have an exchange option available for international orders. Please place a new order for new items.
What items are returnable?
Items that are unworn, unwashed, and in undamaged condition are eligible for return within 30 days of purchase. The current exception is the Eliot Runner which is allowed to be returned within 100 miles or 30 days, whichever comes first. We cannot accept returns for items marked as final sale. If possible, please include the packing slip inside your return package for easy receiving. Returns must be initiated within 30 days of fulfillment.
Our holiday return period begins on 11/1 and runs until 12/25. All purchases made within that time period are eligible for return within 60 days of purchase. Purchases made after 12/25 are eligible for return within 30 days of purchase if unworn, unwashed, and undamaged.
Please Note: We are not able to accept returns or exchanges on sale items or items in our Archive. These line items will be denoted final sale at checkout.
Where is my refund?
For US customers who process returns at returns.tracksmith.com,
please allow 1 week to process the refund after your return is delivered.
For international customers who process returns through our Global-E returns portal,
please allow 2 weeks to process the refund after your return is delivered.
Please note that shipping costs from original order will not be refunded.
Once your refund is issued, it may take a few days to be reflected on your statement. If you have additional questions about a return or refund, please reach out to support@tracksmith.com for assistance.
What do I do with Damaged/Defective Items?
Please write in to support@tracksmith.com with photos of your damaged/defected item and your order number to the Customer Service Team for assessment within 12 months from the date of purchase.
Faulty items can either be replaced or a store credit may be issued for the value of the item based on the evaluation of the Customer Service Team. Faulty goods are classified as items that are received in damaged condition or develop a manufacturing defect. Items damaged through general wear and tear are not classified as faulty.
Please note that limitations apply based on, but not limited to, product availability, payment source, and region of purchase.
Orders and Shipping
Which items in my order have shipped?
You can view which items have shipped by looking in your account order history here and finding the associated tracking number.
Can I edit or cancel my order after it is placed?
Unfortunately, we are not able to edit or cancel an order after it is placed. Please check your order carefully before placing your order.
Final-sale items such as Silver Medal Sale items are not eligible for return.
For non-sale items, you can return for free at returns.tracksmith.com for US orders and Global-E returns portal for international orders.
What if I receive a bill for import fees, duty, or tax?
This is an error we have seen on occasion due to a warehouse change. Please do not pay the bill. Email us at support@tracksmith.com and we will resolve as quickly as possible.
Can I change my delivery address or ship date after I place my order?
Unfortunately, we are not able to make address changes after an order is placed, so please be sure your shipping address and method are correct before placing your order.
Once you place your order, we are not able to hold the shipment for later fulfillment. Orders are fulfilled as soon as possible after an order is placed. Orders may take up to 10 business days (including fulfillment and shipping timelines) to be delivered after the order is placed. Please make sure you will be at the delivery address within the delivery timeline if you don't want your items delivered when you are away.
If you have additional questions, please contact support@tracksmith.com for more information.
Where do you ship?
Tracksmith ships almost anywhere in the world. Please be sure to select the applicable country experience in the footer of our webpage.
Please note that customs, duties, brokerage, and other fees are automatically applied at checkout to orders through international checkout. If your purchase is made through USA website to an international location and not through the applicable country experience, then additional duties, taxes, and fees will be charged at time of delivery by the carrier. These fees are the customer's responsibility and are required to be paid in order to release the package from customs.
If you don't see your country listed at checkout, send us a note at support@tracksmith.com.
How long will it take for my product to arrive?
Orders are typically shipped within 2 business days, but please allow up to 4 days due to order volume. The shipping timeline begins after an order has shipped. Carriers may experience unexpected delays, which may increase the quoted timeline for a package to be delivered.
For orders within the U.S., Tracksmith offers standard shipping of 3-7 business days. We also offer express and overnight service for domestic shipping of orders under $800. We try our best to expedite the processing of rush shipping, but please still allow for a full business day to process and ship out.
Please note that business days include Monday through Friday except holidays.
On occasion, the carrier marks the package as delivered before making the drop-off or the package gets accidentally delivered to a neighbor. Please allow 2 business days after tracking states delivered. If it doesn't appear, please let us know and we can follow up with the carrier and potentially reship the order.
For international orders, Tracksmith offers DHL Shipping which delivers to most locations within 7 days of transit. Be sure to select the applicable country experience in the footer of our webpage to limit delays with shipping.
Please note that these shipping timelines are only estimates; once an order leaves our fulfillment center, there may be carrier or customs delays outside of our control. Additionally, we are not able to make address changes after an order is placed, so please be sure your shipping address and method are correct before placing your order.
Sizing & Product Information
You're sold out of a product I want. How can I get it?
We do our best to restock products as fast as we can. It is typically on a seasonal basis. If we do not have an estimated restocking date for a particular product you can sign up to be notified when the item returns. To do so, please select the size and color of interest, then submit your email address in the Enter your email box right below the size selection. If you sign up to be notified, we will offer early access for you to purchase the product before it sells out again.
Unfortunately, some colors and styles may not be restocked if a limited edition item or a seasonal colorway. For these items, you can still sign up for notifications in case an item becomes available through returns.
How do I decide what size to purchase?
You can find our size chart by navigating to the webpage of your product of interest and selecting SIZE GUIDE located beside the size selection for the product you are viewing. The Size Guide view shows recommended body measurements for each size. We recommend using a tape measure to get your body measurements, then find the corresponding size. If you are between two sizes, we typically recommend selecting the larger size.
For certain styles, a Garment Measurements tab will show the dimensions of the garment and does not account for on-body stretch of the fabric. For objective measurements such as inseam, these garment measurements can be helpful.
We’re happy to answer any questions regarding fit. Please write to us at support@tracksmith.com.
Which products have pockets for a phone?
We have many styles that feature phone pockets. You can view the "Features" tab on each product page to find out which pockets are offered for each style. Our phone pockets are designed to fit a standard phone measuring up to 6.06 inches diagonally.
The phone pocket is designed for a snug fit to prevent unwanted jostling of the phone during a run or other activity. Given the close fit, you may need to remove your phone case depending on how much this adds to the size of the phone. Once the case is removed if needed, you can insert the phone diagonally into the pocket and use the stretch of the fabric to ease the other end of the phone into the pocket until it is enclosed. Inserting diagonally allows the phone to fit into pockets with an opening that may be shorter than the full length of the phone. Please reach out to support@tracksmith.com with additional questions.
Can I get a price adjustment for an item I ordered that is now marked at a lower price?
We’re happy to issue store credit for any price difference given that the order for the item(s) was placed within 7 days of the price change. Please email us at support@tracksmith.com with your order number and all details regarding your price adjustment request.
Where do you make your product?
Crafting performance apparel for the competitive runner requires a relentless pursuit of the best materials and manufacturers. From our USA-made Varsity Cotton to our Swiss-made Eliot Stretch fabric, we scour the globe for materials that perform best for each garment. Our factory relationships are critical - we work tirelessly to find the best global partners and push one another to deliver the highest quality product possible. We work closely with manufacturers in Europe (currently Poland and Portugal), Asia (currently China, Taiwan, Malaysia, and Vietnam), and North America (currently Canada and USA). We expect all our manufacturing partners to adhere to the highest supply chain standards and require adherence to our Code of Conduct as a prerequisite for partnering with us. This Code of Conduct requires a commitment to social responsibility (including fair wages and protection of workers’ rights), environmental responsibility and transparency. Our complete vendor code of conduct is available here. For more information on How We Work please visit this page.